Fixed Ops Director: Drive Profit & Service Excellence

Camping World; Coldwater (MI); Presencial; USD 95.000 - 145.000; Jornada completa

Descripción de la vacante

Camping World is seeking a Fixed Operations Director to lead our Service Center operations in Michigan. You will support and manage the Service Manager(s), drive profitability, and ensure top-tier customer satisfaction through effective leadership, process discipline, and strategic planning.

The role requires experience in high-volume service environments, strong P&L acumen, proficiency with dealership software, and the ability to build a high-performing team of technicians, advisors, and

Formación

• Experience managing a high-volume Service Center in RV/auto/marine/power sports.
• Ability to read and analyze P&L reports.
• Strong written and verbal communication skills.
• Valid driver's license.

Responsabilidades

• Support and manage the Service Manager(s) as part of Fixed Operations.
• Ensure high levels of customer satisfaction across the service department.
• Drive profitability through sales, gross profit, and labor cost control.
• Build and develop a high-performing team of technicians, service advisors and support staff.
• Foster a culture of employee development and retention, customer satisfaction, and vendor relationships.
• Meet or exceed monthly budget projections.
• Maintain a safe and functional working environment.

Conocimientos

Leadership

Customer service

P&L analysis

Communication

MS Office

Dealership software

Herramientas

ADP

IDS

Reynolds & Reynolds

Descripción del empleo

Camping World is seeking a Fixed Operations Director to lead our Service Center operations in Michigan. You will support and manage the Service Manager(s), drive profitability, and ensure top-tier customer satisfaction through effective leadership, process discipline, and strategic planning.

The role requires experience in high-volume service environments, strong P&L acumen, proficiency with dealership software, and the ability to build a high-performing team of technicians, advisors, and