Five-Star Guest Experience Lead

Massage Heights Indianapolis; Atlanta (GA); On-site; USD 36,533,952 - 42,622,944; Part time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Free Monthly Massages and Facials

401k with up to 4% matching

Job summary

Massage Heights Brookhaven is seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality, exceptional customer service, and the ability to handle reservations while ensuring a positive experience for all visitors.

This role requires friendly, professional interactions, the ability to book appointments via phone, present membership programs, and maintain a five-star environment.

Qualifications

• Must have outstanding customer service and problem-solving skills.
• Must have a positive attitude and mature temperament.
• Must have hospitality experience.
• Must have the flexibility to work a non-traditional schedule.

Responsibilities

• Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
• Build rapport with Guest and Members
• Present/sell membership programs to new Guests and nonmembers
• Retain Members by providing an excellent Guest experience
• Achieve individual and Retreat goals

Skills

Guest experience

Sales

Customer service

Phone etiquette

Team player

Hospitality

Job description

Massage Heights Brookhaven is seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality, exceptional customer service, and the ability to handle reservations while ensuring a positive experience for all visitors.

This role requires friendly, professional interactions, the ability to book appointments via phone, present membership programs, and maintain a five-star environment.