Guest Experience Manager - Full Time

Massage Heights Indianapolis; Atlanta (GA); On-site; USD 36,533,952 - 42,622,944; Part time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Free Monthly Massages and Facials

401k with up to 4% matching

Job summary

Massage Heights Brookhaven is seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality, exceptional customer service, and the ability to handle reservations while ensuring a positive experience for all visitors.

This role requires friendly, professional interactions, the ability to book appointments via phone, present membership programs, and maintain a five-star environment.

Qualifications

• Must have outstanding customer service and problem-solving skills.
• Must have a positive attitude and mature temperament.
• Must have hospitality experience.
• Must have the flexibility to work a non-traditional schedule.

Responsibilities

• Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
• Build rapport with Guest and Members
• Present/sell membership programs to new Guests and nonmembers
• Retain Members by providing an excellent Guest experience
• Achieve individual and Retreat goals

Skills

Guest experience

Sales

Customer service

Phone etiquette

Team player

Hospitality

Job description

Do you have a passion for providing outstanding hospitality? Do you enjoy making an impact on lives around you? Do you want to be apart of a community that fosters growth and learning? Can you work well and thrive in a team environment? Are you strong and motivated in sales? f yes, we want to get to know you! We are Massage Heights Brookhaven looking for a Rockstar to join our Front Desk Team!

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• We offer competitive compensation with $1/hourly increases every 6 months with exceptional performance & attendance**
• Our ideal candidates have a very flexible schedule. We are looking for candidates with a largely open schedule and reliable transportation. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to 30-35 hours/week.**

Job Summary

We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.

Responsibilities:

• Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
• Build rapport with Guest and Members
• Present/sell membership programs to new Guests and nonmembers
• Retain Members by providing an excellent Guest experience
• Achieve individual and Retreat goals

Requirements:

• Must have reliable transportation to commute between both of our locations
• Must have outstanding customer service and problem-solving skills
• Must have a positive attitude and mature temperament
• Must have friendly and professional phone etiquette
• Must have the ability to objectively receive feedback and integrate it into your work
• Must have hospitality experience
• Must have the flexibility to work a non-traditional schedule
• Ability to multitask and work in a fast-paced environment

Benefits:

• Be part of a team that encourages growth, has fun and builds relationships
• Free Monthly Massages and Facials
• Paid Time Off
• Medical Benefits available - Medical, Dental, Vision
• 401k with up to 4% matching
• Employee Assistance Program - Massage Heights Family Fund

Compensation: $17.00 per hour

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights