Guest Experience Manager - Full Time

Heights Wellness Retreat; Atlanta (GA); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Team growth & fun

Free massages

Medical benefits

Employee assistance

Job summary

Heights Wellness Retreat in Atlanta seeks a Guest Experience Manager to lead front desk interactions, handle reservations, and ensure a five-star guest experience across our retreat and spa. The ideal candidate has hospitality experience, outstanding customer service, teamwork, and the ability to multitask in a fast-paced environment; a flexible schedule with 30–35 hours per week is required.

Benefits include health/dental/vision insurance, 401(k) matching, paid time off, training, and employee

Responsibilities

• Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
• Build rapport with Guest and Members
• Present/sell membership programs to new Guests and nonmembers
• Retain Members by providing an excellent Guest experience
• Achieve individual and Retreat goals

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Be part of a team that encourages growth, has fun and builds relationships
• Free Monthly Massages and Facials
• Medical Benefits available – Medical, Dental, Vision
• 401k with up to 4% matching
• Employee Assistance Program – Massage Heights Family Fund

Job Summary

We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.

Compensation & Schedule

We offer competitive compensation with $1 hourly increases every 6 months with exceptional performance & attendance. Our ideal candidates have a very flexible schedule. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows. This person must be able to commit to 30-35 hours per week.

Responsibilities

• Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
• Build rapport with Guest and Members
• Present/sell membership programs to new Guests and nonmembers
• Retain Members by providing an excellent Guest experience
• Achieve individual and Retreat goals

Requirements

• Must have reliable transportation to commute between both of our locations
• Must have outstanding customer service and problem-solving skills
• Must have a positive attitude and mature temperament
• Must have friendly and professional phone etiquette
• Must have the ability to objectively receive feedback and integrate it into your work
• Must have hospitality experience
• Must have the flexibility to work a non-traditional schedule
• Ability to multitask and work in a fast-paced environment