Guest Experience Manager Full Time

Massage Heights; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Monthly Massages and Facials

Paid Time Off

401k with up to 4% matching

Medical Benefits available – Medical, Dental, Vision

401k with up to 4% matching

Employee Assistance Program – Massage

Job summary

A local wellness center in Atlanta seeks a Guest Experience Manager who passionately delivers exceptional customer service. The role involves interacting with guests, handling reservations, and ensuring a memorable experience. Candidates should have a flexible schedule, outstanding communication skills, and hospitality experience. Join a team that promotes growth and offers fun perks like free massages. Competitive compensation is provided with regular hourly increases based on performance.

Qualifications

• Must have reliable transportation to commute between both locations.
• Must have hospitality experience.
• Must have outstanding customer service and problem-solving skills.
• Must have hospitality experience.
• Must have the flexibility to work a non-traditional schedule.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Ensure every Guest receives Five Star Service.
• Greet Guests and Members with warm, welcoming energy.
• Answer phones and book appointments with fantastic phone etiquette.
• Build rapport with Guest and Members.
• Present/sell membership programs to new Guests and nonmembers.
• Retain Members by providing an excellent Guest experience.
• Achieve individual and Retreat goals.

Skills

Customer service skills

Positive attitude

Phone etiquette

Problem-solving skills

Ability to multitask

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Do you have a passion for providing outstanding hospitality? Do you enjoy making an impact on lives around you? Do you want to be apart of a community that fosters growth and learning? Can you work well and thrive in a team environment? Are you strong and motivated in sales? f yes, we want to get to know you! We are Massage Heights Brookhaven looking for a Rockstar to join our Front Desk Team!

We offer competitive compensation with $1/hourly increases every 6 months with exceptional performance & attendance

Our ideal candidates have a very flexible schedule. We are looking for candidates with a largely open schedule and reliable transportation. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to 30-35 hours/week.

Job Summary

We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.

Responsibilities

• Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
• Build rapport with Guest and Members
• Present/sell membership programs to new Guests and nonmembers
• Retain Members by providing an excellent Guest experience
• Achieve individual and Retreat goals

Requirements

• Must have reliable transportation to commute between both of our locations
• Must have outstanding customer service and problem-solving skills
• Must have a positive attitude and mature temperament
• Must have friendly and professional phone etiquette
• Must have the ability to objectively receive feedback and integrate it into your work
• Must have hospitality experience
• Must have the flexibility to work a non-traditional schedule
• Ability to multitask and work in a fast-paced environment

Benefits

• Be part of a team that encourages growth, has fun and builds relationships
• Free Monthly Massages and Facials
• Paid Time Off
• Medical Benefits available – Medical, Dental, Vision
• 401k with up to 4% matching
• Employee Assistance Program – Massage Heights Family Fund