Member Experience & Front Desk Lead

Massage Heights; San Antonio, Northern (TX, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible Scheduling

Growth Opportunities

Paid Training

Digital Workspace

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Commission and bonus opportunities

Job summary

Massage Heights is seeking a Team Coordinator to manage front desk operations and foster exceptional guest experiences. You will coordinate membership support, drive retention, and assist with training and onboarding of staff in a fast-paced spa environment.

The role emphasizes strong communication, sales-oriented mindset, and teamwork to sustain high service standards and member satisfaction across locations.

Qualifications

• Exceptional guest service and communication abilities.
• Sales experience with commission structures.
• Strong organizational and multitasking skills.
• Ability to coach, mentor, and inspire team members.
• Proactive problem-solving and relationship-building.

Responsibilities

• Manage membership operations and retention strategies.
• Oversee scheduling and front desk tasks.
• Support onboarding and training of team members.
• Drive sales goals through coaching and performance feedback.
• Maintain adherence to procedures and standards.

Skills

Customer service

Communication

Sales-oriented

Team leadership

Coaching

Tools

Basic computer software

Job description

Massage Heights is seeking a Team Coordinator to manage front desk operations and foster exceptional guest experiences. You will coordinate membership support, drive retention, and assist with training and onboarding of staff in a fast-paced spa environment.

The role emphasizes strong communication, sales-oriented mindset, and teamwork to sustain high service standards and member satisfaction across locations.