Five-Star Alterations CSR: Customer Experience Pro

David; Madison Heights (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

David’s Bridal seeks an Alterations Customer Service Representative to welcome and assist customers, book appointments, and ensure an exceptional alteration experience. The CSR will engage customers in person, over the phone, and via virtual chats, promoting alterations services and maintaining a pristine alterations space.

The role requires a high school diploma, 1–2 years of retail experience, and familiarity with POS systems.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience preferred.
• Prior experience with computerized POS system preferred.

Responsibilities

• Welcome customers and answer questions across multiple channels.
• Manage customer flow to deliver five-star service.
• Promote alterations services and personalization options.
• Maintain alterations area and prep items for pickup.
• Ensure store standards and organized checkout area.

Skills

Customer service

Phone skills

Conflict resolution

Problem solving

POS familiarity

Education

High school diploma

Tools

POS system

Job description

David’s Bridal seeks an Alterations Customer Service Representative to welcome and assist customers, book appointments, and ensure an exceptional alteration experience. The CSR will engage customers in person, over the phone, and via virtual chats, promoting alterations services and maintaining a pristine alterations space.

The role requires a high school diploma, 1–2 years of retail experience, and familiarity with POS systems.