Five-Star Alterations CSR: Customer Care & Fit Expert

David; Las Vegas (NV); On-site; USD 28,000 - 42,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to welcome and assist customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup. The CSR reports to the Store Manager and collaborates with the Alterations team to deliver an exceptional shopping experience.

Responsibilities include managing customer flow, promoting alterations services, maintaining a clean alterations room, completing transactions accurately at checkout,

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Responsibilities

• Greet customers in person, over the phone, and via virtual chats with friendly enthusiasm.
• Explain alterations services and personalize options.
• Manage customer flow to deliver five-star service.
• Escort customers to alterations and ensure timely pickups.
• Maintain alterations room cleanliness and organization.
• Process transactions accurately at the cash wrap.
• Escalate issues to the Alterations Manager when needed.
• Press, steam, and inspect garments before delivery to customer.
• Build long-term relationships to boost satisfaction and loyalty.
• Support inventory by processing special orders and pickups.

Skills

Customer service

Communication

Problem solving

Phone skills

Conflict resolution

Multitasking

Relationship building

Education

High school diploma or equivalent

Retail experience 1-2 years

Sewing experience helpful

Tools

POS terminals

Inventory management

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to welcome and assist customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup. The CSR reports to the Store Manager and collaborates with the Alterations team to deliver an exceptional shopping experience.

Responsibilities include managing customer flow, promoting alterations services, maintaining a clean alterations room, completing transactions accurately at checkout,