Fitness Club Member Experience Specialist

Planet Fitness - UT Pilzer Group; South Jordan (UT); On-site; USD 17,000 - 21,000; Part time

Job summary

Planet Fitness - UT Pilzer Group is seeking a friendly Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests.

You will greet members, assist with sign-ups, check-ins, answer calls, conduct tours, and help maintain a clean, welcoming club environment while ensuring smooth front-desk operations.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High School diploma or GED equivalent required.
• Must be 18 years or older.
• Ability to demonstrate empathy and positive interaction with members and staff.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.

Skills

Customer service

Basic computer skills

Positive attitude

Punctual and reliable

Excellent communication

Listening & problem solving

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness - UT Pilzer Group is seeking a friendly Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests.

You will greet members, assist with sign-ups, check-ins, answer calls, conduct tours, and help maintain a clean, welcoming club environment while ensuring smooth front-desk operations.