Fitness Club Member Experience Specialist

Planet Fitness; Riverview (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

The Planet Fitness Member Services Representative will create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

Key duties include greeting members and guests, answering phones, checking members into the system, assisting with new member sign-ups, and giving tours to prospective members. You will respond to questions promptly and help maintain a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.

Skills

Customer service

Computer proficiency

Positive attitude

Punctuality

Communication skills

Empathy and problem solving

Education

High School diploma/GED

Job description

The Planet Fitness Member Services Representative will create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

Key duties include greeting members and guests, answering phones, checking members into the system, assisting with new member sign-ups, and giving tours to prospective members. You will respond to questions promptly and help maintain a clean, welcoming club environment.