Fitness Club Front Desk & Operations Manager

Planet Fitness; New Milford (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness, a private equity backed fitness retailer, is seeking an Assistant Manager to oversee front desk personnel and assist the General Manager. The role focuses on front of house operations, ensuring daily activities run smoothly and members receive superior service.

The Assistant Manager will multi-task in a fast-paced environment, delegate effectively, and communicate with management to meet deadlines while maintaining club standards and a friendly, clean facility.

Qualifications

• High school diploma or equivalent required; associates degree preferred.
• Familiarity with Microsoft Office applications (Word, Excel) is expected.

Responsibilities

• Drive club metrics in line with business performance.
• Assist in interviewing and recruiting via initial phone interviews for front desk and fitness instructors.
• Monitor inventory and review sales numbers with GM to identify opportunities and adjust execution.
• Communicate and uphold company standards; lead by example to deliver the organization’s mission, vision, and values.
• Mentor Front End staff to support career growth through training and performance reviews.
• Cover shifts for call-outs or vacancies; assist with shift coverage when needed.
• Oversee club audits to ensure cleanliness and organization.

Skills

Communication skills

Customer service

Multitasking

Team leadership

Problem solving

Flexibility

Time management

Bilingual preferred

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

MS Word

MS Excel

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking an Assistant Manager to oversee front desk personnel and assist the General Manager. The role focuses on front of house operations, ensuring daily activities run smoothly and members receive superior service.

The Assistant Manager will multi-task in a fast-paced environment, delegate effectively, and communicate with management to meet deadlines while maintaining club standards and a friendly, clean facility.