SERVICE COORDINATOR | FIRST SHIFT | PAID TRAINING

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL is seeking a First Shift Service Coordinator who stays calm under pressure and delivers dependable support to stranded drivers.

We will train the right person, even if you come from hospitality, retail, or customer service. A typical day includes answering calls, gathering job details, dispatching mobile repair technicians, updating customers, and tracking multiple service calls until each job reaches completion.

Qualifications

• Exceptional customer service
• Clear and professional communication
• Strong organization
• Fast, accurate decision-making
• Genuine concern for the customer
• Consistent follow-through
• Dependability and punctuality
• A positive attitude under pressure

Responsibilities

• Answering a call from a stranded commercial driver
• Gathering the information needed to send help
• Dispatching a mobile repair technician
• Updating the customer as the technician travels to the location
• Helping the technician with forms, job details, or customer requirements
• Tracking multiple active service calls
• Reviewing photos, notes, and completion documents
• Making sure each job reaches the finish line

Skills

Customer service

Communication

Organization

Decision-making

Dependability

Punctuality

Calm under pressure

Job description

ARE YOU THE PERSON EVERYONE COUNTS ON WHEN IT GETS BUSY?

You stay calm during the rush.

You notice when a customer needs help.

You solve problems without waiting to be told.

You care about getting things right.

That is exactly who All Fleet Inc. wants to hire.

We are looking for a First Shift Service Coordinator to help manage emergency truck and trailer repair calls. Previous dispatch and trucking experience are not required. We will train the right person.

This role is ideal for someone coming from a high-standard restaurant, hotel, retail, customer service, or hospitality environment who is ready for more responsibility.

A TYPICAL DAY MAY INCLUDE

• Answering a call from a stranded commercial driver
• Gathering the information needed to send help
• Dispatching a mobile repair technician
• Updating the customer as the technician travels to the location
• Helping the technician with forms, job details, or customer requirements
• Tracking multiple active service calls
• Reviewing photos, notes, and completion documents
• Making sure each job reaches the finish line

WHAT MAKES SOMEONE GREAT HERE

• Exceptional customer service
• Clear and professional communication
• Strong organization
• Fast, accurate decision-making
• Genuine concern for the customer
• Consistent follow-through
• Dependability and punctuality
• A positive attitude under pressure

We are not looking for someone who says, “That isn’t my job.”

We are looking for someone who asks, “What needs to happen next?”

SCHEDULE: First Shift | 8:00 AM to 4:30 PM

LOCATION: On-site in Winthrop Harbor, IL

We can teach you dispatch. We cannot teach someone to care.