Firearms Tech Support & Online Sales Specialist

Automatic Data Processing, Inc.; Accokeek (MD); On-site; USD 28,000 - 29,000; Full time

Job summary

Beretta USA, Corp. seeks a Technical Services Representative in Accokeek, MD to deliver multi-channel customer service and expert product guidance for firearms and accessories.

The TSR handles inquiries by phone, chat and email, guides customers through online purchasing, and ensures compliance with all safety, legal, and company policies while supporting sales and service initiatives. Requires 1–2 years in a high-volume customer-facing role, proficiency with Microsoft Office, and experience

Qualifications

• 1–2 years in high-volume customer-facing roles such as call centers, hospitality, or retail.
• Experience with Salesforce CRM and JD Edwards (JDE) ERP is highly valued.
• Ability to work weekends and overtime as needed.
• Familiarity with firearms industry and safety guidelines.

Responsibilities

• Resolve multi-channel inquiries (phone, live chat, email) with high first-contact resolution.
• Guide customers through e-commerce purchasing and navigation to drive sales.
• Maintain compliance with policies and federal/state firearm regulations.
• Provide consultation on firearms and ammunition while following safety guidelines.
• Lead cross-functional projects to support sales, marketing, and inventory objectives.

Skills

Data entry

Customer service

Attention to detail

Education

High School Diploma or GED

Tools

Salesforce CRM

JD Edwards (JDE) ERP

Microsoft Office Suite

Job description

Beretta USA, Corp. seeks a Technical Services Representative in Accokeek, MD to deliver multi-channel customer service and expert product guidance for firearms and accessories.

The TSR handles inquiries by phone, chat and email, guides customers through online purchasing, and ensures compliance with all safety, legal, and company policies while supporting sales and service initiatives. Requires 1–2 years in a high-volume customer-facing role, proficiency with Microsoft Office, and experience