Technical Services Representative

Automatic Data Processing, Inc.; Accokeek (MD); On-site; USD 28,000 - 29,000; Full time

Job summary

Beretta USA, Corp. seeks a Technical Services Representative in Accokeek, MD to deliver multi-channel customer service and expert product guidance for firearms and accessories.

The TSR handles inquiries by phone, chat and email, guides customers through online purchasing, and ensures compliance with all safety, legal, and company policies while supporting sales and service initiatives. Requires 1–2 years in a high-volume customer-facing role, proficiency with Microsoft Office, and experience

Qualifications

• 1–2 years in high-volume customer-facing roles such as call centers, hospitality, or retail.
• Experience with Salesforce CRM and JD Edwards (JDE) ERP is highly valued.
• Ability to work weekends and overtime as needed.
• Familiarity with firearms industry and safety guidelines.

Responsibilities

• Resolve multi-channel inquiries (phone, live chat, email) with high first-contact resolution.
• Guide customers through e-commerce purchasing and navigation to drive sales.
• Maintain compliance with policies and federal/state firearm regulations.
• Provide consultation on firearms and ammunition while following safety guidelines.
• Lead cross-functional projects to support sales, marketing, and inventory objectives.

Skills

Data entry

Customer service

Attention to detail

Education

High School Diploma or GED

Tools

Salesforce CRM

JD Edwards (JDE) ERP

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Services Representative

Customer Service-B2C-TN Hourly Full Time Regular Indirect Hourly Accokeek, MD, US

Salary Range: $20.00 To $21.00 Hourly

TECHNICAL SERVICES REPRESENTATIVE

DEPARTMENT: 2061

REPORTS TO: Technical Service Manager

SUPERVISES: None

GRADE:

JOB #: A0762

JOB SUMMARY/OBJECTIVE:

The Technical Support Representative (TSR) serves as a subject matter expert, delivering multi-channel customer service and technical product guidance. In this role, the TSR resolves retail and firearm technical inquiries, provides firearm repair consultations, and guides customers through the selection and purchase of Beretta products. Additionally, the TSR educates owners on proper firearms care, maintenance, and provides post-purchase support.

ESSENTIAL JOB FUNCTIONS:

• Resolve multi-channel inquiries (telephone, live chat, and email) regarding products, services, and accessories, maintaining a high first-contact resolution rate.
• Guide customers through e-commerce purchasing and navigation, driving online sales and improving the overall digital shopping experience.
• Maintain strict compliance with internal company policies, standard operating procedures, and federal/state regulations governing firearm transactions.
• Provide consultation on firearms and ammunition, ensuring product selections perfectly align with customer needs while strictly following all safety and regulatory guidelines.
• Spearhead cross-functional projects as needed, supporting broader sales, marketing, and inventory initiatives to meet company objectives.

QUALIFICATIONS/ EXPERIENCE

• Experience : 1–2 years in high-volume customer-facing roles like call centers, hospitality, or retail.
• Flexibility : Availability to work weekends and overtime based on business needs.
• Technical Skills : Proficiency in data entry and Microsoft Office Suite.
• Software : Familiarity with Salesforce CRM and JD Edwards (JDE) ERP systems is highly valued.
• Education : High School Diploma or GED equivalent required.
• Industry Knowledge : Familiarity with the safe handling and basic operations of firearms is required.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, or reach.

Work is performed in a professional group office environment.

ELIGIBILITY REQUIREMENTS

Hiring is contingent upon eligibility to work in the U.S. Beretta USA, Corp. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.