Firearms Product Specialist: Expert Support & Compliance

Primary Arms, LLC; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Primary Arms, LLC is seeking a Firearms Product Specialist to deliver an exceptional customer experience across in-store and digital channels. You will use advanced firearms knowledge to assist customers with detailed product and compliance questions, including ATF Form 4473 transactions, while maintaining accuracy and professional conduct.

The role blends Pickup Center duties with remote support via phone, email, and chat, requiring adaptability, compliance awareness, and a customer-centric

Qualifications

• Customer service experience in retail/e-commerce preferred.
• Firearms knowledge and experience required.
• Ability to process ATF Form 4473 transactions in compliance with laws.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist in-person at Pickup Center with order fulfillment and transfers.
• Answer product and compliance questions with accuracy.
• Process orders including modifications, cancellations, and pricing adjustments.
• Maintain accurate documentation of customer interactions.

Skills

Customer focus

Excellent communication

Adaptability

Attention to detail

Empathy

Analytical thinking

Time management

Team player

Cash handling

Multitasking

Stamina

Tools

NetSuite

PrimaryArms.com

Manufacturer resources

Job description

Primary Arms, LLC is seeking a Firearms Product Specialist to deliver an exceptional customer experience across in-store and digital channels. You will use advanced firearms knowledge to assist customers with detailed product and compliance questions, including ATF Form 4473 transactions, while maintaining accuracy and professional conduct.

The role blends Pickup Center duties with remote support via phone, email, and chat, requiring adaptability, compliance awareness, and a customer-centric