Customer Support & Sales Specialist

Century Arms, Inc.; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

Century Arms, Inc. is hiring a Customer Service Representative to provide frontline support via phone, email, and web channels from our Palm Beach, FL location. You will liaise between customers and dealers, process orders, manage accounts, and assist with licenses and returns.

The role requires strong organizational skills, the ability to multi-task, and proficiency with Microsoft Office. Prior firearms industry experience is a plus, and you will contribute to a high-volume support team daily.

Qualifications

• Experience in customer service or call center is preferred.
• Ability to work with high-volume calls and emails.
• Strong organizational and time management skills.

Responsibilities

• Handle inbound and outbound calls, emails, and orders.
• Enter and verify dealer licenses and FFL information.
• Process orders and manage customer accounts and returns.

Skills

Customer service

Multitasking

Phone handling

Attention to detail

Tools

Microsoft Office Suite

ATF EZ-Check

Job description

Century Arms, Inc. is hiring a Customer Service Representative to provide frontline support via phone, email, and web channels from our Palm Beach, FL location. You will liaise between customers and dealers, process orders, manage accounts, and assist with licenses and returns.

The role requires strong organizational skills, the ability to multi-task, and proficiency with Microsoft Office. Prior firearms industry experience is a plus, and you will contribute to a high-volume support team daily.