Firearms Customer Support Specialist – Tech Help & Profit

Sturm, Ruger & Company, Inc; Mayodan (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Quarterly profit sharing

Shift differential pay

Various shifts available

Job summary

Sturm, Ruger & Company, Inc. is seeking a customer service associate to answer detailed phone inquiries and guide customers with technical product knowledge.

The role includes processing service/parts orders, generating shipping labels, and handling emails while ensuring confidentiality and adherence to federal regulations. Candidates should have data entry skills, be comfortable in a busy group, and bring prior customer-facing experience.

Qualifications

• Minimum 18 years old and able to pass a background check.
• Prior experience in a customer facing role is required.
• Excellent data entry and listening skills.
• Familiarity with Oracle or MOM is preferred.

Responsibilities

• Respond to detailed telephone inquiries
• Provide guidance to customers over the phone using technical knowledge
• Process payments for service/parts orders
• Generate shipping labels and process emails
• Know and follow state and federal regulations
• Support quarterly parts inventories
• Strive to resolve customer issues on first contact
• Participate in OSHA-mandated training
• Other duties as assigned

Skills

Data entry

Verbal communication

Attention to detail

Customer-facing experience

Team interaction

Product knowledge

Tools

Oracle

MOM

Job description

Sturm, Ruger & Company, Inc. is seeking a customer service associate to answer detailed phone inquiries and guide customers with technical product knowledge.

The role includes processing service/parts orders, generating shipping labels, and handling emails while ensuring confidentiality and adherence to federal regulations. Candidates should have data entry skills, be comfortable in a busy group, and bring prior customer-facing experience.