Firearms Service & Repair Lead

Beretta USA Corp.; Accokeek (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Beretta USA, Corp. in Accokeek, MD, is seeking a Firearms Service Manager to lead Gunsmithing and repair service operations, ensuring timely, accurate work and excellent customer experiences. The role aligns service performance with Beretta standards and brand expectations.

The ideal candidate has strong leadership, deep firearms service knowledge, and proven ability to improve processes, train staff, and manage outsourced centers while supporting national service objectives.

Qualifications

• Requires strong leadership and people management skills.
• Excellent customer service, interpersonal, negotiation, and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Deep knowledge of firearms service procedures and repair operations.
• Proficiency with machinery, tools, and hand tools.

Responsibilities

• Lead Gunsmithing and firearms service operations to deliver high-quality service.
• Monitor service performance metrics and implement corrective actions.
• Serve as primary customer service advocate resolving escalated issues.
• Design and maintain an efficient service structure to support national objectives.
• Oversee outsourced service centers to ensure consistent quality.
• Ensure staff are trained, certified, and equipped.
• Develop and maintain standardized service procedures.
• Collaborate cross-functionally to support product quality and customer satisfaction.

Skills

Leadership

Customer service

Training abilities

Communication

Project management

Knowledge of firearms service

Education

High School Diploma

Master Gunsmith Certification

Job description

Beretta USA, Corp. in Accokeek, MD, is seeking a Firearms Service Manager to lead Gunsmithing and repair service operations, ensuring timely, accurate work and excellent customer experiences. The role aligns service performance with Beretta standards and brand expectations.

The ideal candidate has strong leadership, deep firearms service knowledge, and proven ability to improve processes, train staff, and manage outsourced centers while supporting national service objectives.