Customer Service Associate I - Profit Sharing & Flexible Shifts

Sturm, Ruger & Co.; Mayodan (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Sturm, Ruger & Co. in Mayodan, NC is seeking a customer service associate to respond to detailed telephone inquiries, maintain professionalism, protect customer confidentiality, and guide callers on service/parts needs.

You will use MOM or Oracle, process payments, generate shipping labels, and follow federal regulations; training per OSHA is provided. Quarterly profit sharing and shift differential pay are available.

Qualifications

• Data entry skills and accuracy are required.
• Experience using Oracle or MOM is preferred.
• Strong verbal communication and attention to detail are essential.
• Ability to work in a fast-paced environment and follow policies.
• Solid product knowledge of Ruger firearms is beneficial.
• Experience in customer-facing roles is required.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a professional attitude and listen to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Provide guidance to customers over the phone using technical knowledge.
• Use MOM or Oracle computer software.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Follow state and federal firearms regulations.
• Support quarterly parts inventories.
• Resolve customer issues on first contact when possible.
• Participate in OSHA-mandated training.
• Assist with other duties as assigned by supervisor.

Skills

Data entry

Verbal communication

Attention to detail

Customer-facing experience

Tools

Oracle

MOM

Job description

Sturm, Ruger & Co. in Mayodan, NC is seeking a customer service associate to respond to detailed telephone inquiries, maintain professionalism, protect customer confidentiality, and guide callers on service/parts needs.

You will use MOM or Oracle, process payments, generate shipping labels, and follow federal regulations; training per OSHA is provided. Quarterly profit sharing and shift differential pay are available.