Customer Service Associate I

Sturm, Ruger & Co.; Mayodan (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Sturm, Ruger & Co. in Mayodan, NC is seeking a customer service associate to respond to detailed telephone inquiries, maintain professionalism, protect customer confidentiality, and guide callers on service/parts needs.

You will use MOM or Oracle, process payments, generate shipping labels, and follow federal regulations; training per OSHA is provided. Quarterly profit sharing and shift differential pay are available.

Qualifications

• Data entry skills and accuracy are required.
• Experience using Oracle or MOM is preferred.
• Strong verbal communication and attention to detail are essential.
• Ability to work in a fast-paced environment and follow policies.
• Solid product knowledge of Ruger firearms is beneficial.
• Experience in customer-facing roles is required.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a professional attitude and listen to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Provide guidance to customers over the phone using technical knowledge.
• Use MOM or Oracle computer software.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Follow state and federal firearms regulations.
• Support quarterly parts inventories.
• Resolve customer issues on first contact when possible.
• Participate in OSHA-mandated training.
• Assist with other duties as assigned by supervisor.

Skills

Data entry

Verbal communication

Attention to detail

Customer-facing experience

Tools

Oracle

MOM

Job description

Job Description:

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.

Essential Job Duties:

• Respond to detailed telephone inquiries
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in training as mandated by OSHA standards.
• Other duties as assigned by the supervisor.

Qualifications and Skills:

• Data entry skills
• Experience with computer software like Oracle or MOM is preferred
• Good verbal communication and attention to detail
• Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
• Solid Ruger and/or Shop Ruger product knowledge
• Must be comfortable working in a large group where flexibility and interaction is required.
• Prior experience in a customer facing role is required.

Physical Demands:

Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting, walking and lifting up to 40 pounds several times throughout the day. Job is performed standing all day. Job requires substantial movement/motion with regard to walking, bending, lifting, grasping and applying pressure to an object with the fingers and palms.