Firearms Tech Support Specialist

Magpul Industries Corp.; Cheyenne (WY); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Life and long-term disability

401(k) Plan

Background check and export license"

Résumé du poste

Magpul Industries Corp. in Cheyenne, WY, is seeking an in-office Technical Support Representative to own the customer experience and provide technical and product support. You will troubleshoot issues, answer customer questions, and process orders using the company ERP and CRM systems.

The role requires at least 2+ years in a high-volume customer service environment and knowledge of firearms platforms. Travel up to 5% is expected, with comprehensive medical and retirement benefits offered.

Qualifications

• Must have proven verbal and written communication skills.
• Customer service experience in a high-volume environment.
• Ability to prioritize multiple projects and meet deadlines.

Responsabilités

• Own and promote the Magpul customer experience.
• Troubleshoot and resolve technical issues via email, phone, or website submissions.
• Process and verify orders in the ERP system and update CRM records.
• Provide timely information on order status, pricing, and shipping.

Connaissances

Verbal and written communication

Customer service

Time management

Problem solving

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Description du poste

Magpul Industries Corp. in Cheyenne, WY, is seeking an in-office Technical Support Representative to own the customer experience and provide technical and product support. You will troubleshoot issues, answer customer questions, and process orders using the company ERP and CRM systems.

The role requires at least 2+ years in a high-volume customer service environment and knowledge of firearms platforms. Travel up to 5% is expected, with comprehensive medical and retirement benefits offered.