Customer Service Associate I

Sturm, Ruger & Company, Inc.; Mayodan (NC); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly profit sharing

Shift differential pay

Various shifts available

Descripción de la vacante

Sturm, Ruger & Company, Inc. is seeking a customer service associate to answer detailed phone inquiries and guide customers with technical product knowledge.

The role includes processing service/parts orders, generating shipping labels, and handling emails while ensuring confidentiality and adherence to federal regulations. Candidates should have data entry skills, be comfortable in a busy group, and bring prior customer-facing experience.

Formación

• Minimum 18 years old and able to pass a background check.
• Prior experience in a customer facing role is required.
• Excellent data entry and listening skills.
• Familiarity with Oracle or MOM is preferred.

Responsabilidades

• Respond to detailed telephone inquiries
• Provide guidance to customers over the phone using technical knowledge
• Process payments for service/parts orders
• Generate shipping labels and process emails
• Know and follow state and federal regulations
• Support quarterly parts inventories
• Strive to resolve customer issues on first contact
• Participate in OSHA-mandated training
• Other duties as assigned

Conocimientos

Data entry

Verbal communication

Attention to detail

Customer-facing experience

Team interaction

Product knowledge

Herramientas

Oracle

MOM

Descripción del empleo

Job Description:

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.

Essential Job Duties:

• Respond to detailed telephone inquiries
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in training as mandated by OSHA standards.
• Other duties as assigned by the supervisor.

Qualifications and Skills:

• Data entry skills
• Experience with computer software like Oracle or MOM is preferred
• Good verbal communication and attention to detail
• Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
• Solid Ruger and/or Shop Ruger product knowledge
• Must be comfortable working in a large group where flexibility and interaction is required.
• Prior experience in a customer facing role is required.

Physical Demands:

Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting, walking and lifting up to 40 pounds several times throughout the day. Job is performed standing all day. Job requires substantial movement/motion with regard to walking, bending, lifting, grasping and applying pressure to an object with the fingers and palms.

We are looking for dedicated individuals with all levels of experience who would like to join our team. The applicants we seek must have a positive attitude, a willingness to learn, and an ability to work with others to promote the Company’s core values of Integrity, Respect, Innovation and Teamwork.

RUGER TEAM MEMBERS:

• Possess a positive attitude.
• Support each other by maintaining good attendance.
• Have the capability of harmoniously working with other teammates.
• Exhibit quality work.
• Advocate a safe work environment.
• Strengthen the Company’s core values of Integrity, Respect, Innovation and Teamwork.

You must be a minimum of 18 years old. You must be able to pass a background and drug screen. You know what days and/or hours you are available to work. You have a desire to be a part of an American Tradition.

Regarding our products or services, visit Ruger.com or click the link below and navigate to the menu button in the top right corner. Ruger.com