Fire Protection Service Sales Specialist

Reliance Fire Protection, Inc.; Capitol Heights (MD); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Reliance Fire Protection, Inc. in Capitol Heights, MD is seeking a Service Sales Representative to support our growing local team. The role blends deficiency quoting, inspection coordination, customer follow‑up, and billing support to help protect people and property.

You will schedule inspections, prepare quotes, manage documentation, and maintain strong customer and vendor relationships, with the chance to grow within the DU Family of Companies.

Qualifications

• High school diploma or GED.
• Strong written, verbal, telephone, and customer-service skills.
• Strong organizational, time-management, and interpersonal skills.
• Ability to evaluate problems, gather information, and reach sound conclusions.
• Ability to read and interpret business procedures and regulations.
• Moderate to advanced computer skills, including advanced proficiency with Microsoft Excel.
• Valid driver’s license.

Responsibilities

• Prepare deficiency quotes by reviewing inspection reports and gathering job details, purchase order numbers, tax‑exempt forms, insurance certificates, and certified payroll information.
• Coordinate monthly, quarterly, and annual inspections with customers and inspectors in accordance with customer contracts and applicable state and local codes.
• Assist with scheduling service work based on approved quotes and follow up with customers regarding quoted deficiencies.
• Collect inspection reports promptly and verify that the correct documentation is received before billing.
• Create and book inspection and service jobs in the company’s system.
• Scan, upload, and maintain invoices, purchase orders, contracts, and other customer documentation.
• Invoice completed work according to company procedures and assist with inspection‑department billing and collection follow‑up.
• Maintain professional customer and vendor relationships while providing responsive support to internal and external customers.
• Perform other duties as assigned by the manager.

Skills

Customer service

Communication skills

Organizational skills

Time management

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Reliance Fire Protection, Inc. in Capitol Heights, MD is seeking a Service Sales Representative to support our growing local team. The role blends deficiency quoting, inspection coordination, customer follow‑up, and billing support to help protect people and property.

You will schedule inspections, prepare quotes, manage documentation, and maintain strong customer and vendor relationships, with the chance to grow within the DU Family of Companies.