Service Sales Specialist - Fire Protection Solutions

APi Group; Maryland; On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Opportunities for growth

Job summary

DU Family of Companies in Capitol Heights, MD is seeking a Service Sales Representative to support the service sales process, prepare deficiency quotes, coordinate inspections, and handle documentation and billing tasks.

You will schedule inspections, book service calls, maintain records, and ensure accurate invoicing while delivering responsive support and building positive relationships with customers and vendors.

Qualifications

• High school diploma or GED.
• Strong oral, written, telephone, and customer-service skills.
• Strong time-management, organizational, and interpersonal skills.
• Ability to support internal and external customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret general business procedures and regulations.
• Moderate to advanced computer skills.
• Advanced proficiency with Microsoft Excel.
• Valid driver’s license.

Responsibilities

• Obtain job information, including purchase order numbers, tax-exempt forms, insurance certificates, deficiency details, and certified payroll information.
• Assist with scheduling inspections in accordance with contracts and applicable codes.
• Coordinate inspection schedules with customers and company inspectors.
• Assist with scheduling service work based on approved customer quotes.
• Collect inspection reports from inspectors in a timely manner.
• Verify that the correct reports have been received for each job before billing.
• Review inspection reports for deficiencies and prepare quotes as necessary.
• Scan and upload invoices, purchase orders, contracts, and other customer documentation into the online document-storage system.
• Follow up with customers regarding quoted deficiencies.
• Create and book jobs for inspections and service calls within the company’s system.
• Invoice completed work in accordance with company policies and procedures.
• Assist with customer invoicing and collection follow-up for the inspection department.
• Maintain positive and professional customer and vendor relationships.
• Provide responsive support to internal and external customers.
• Perform other duties as assigned by the manager.

Skills

Customer service

Communication

Time management

Organizational skills

Interpersonal skills

Problem solving

Reading & interpretation

Computer literacy

Driver's license

Education

High school diploma or GED

Notary public commission

Tools

Microsoft Excel

Job description

DU Family of Companies in Capitol Heights, MD is seeking a Service Sales Representative to support the service sales process, prepare deficiency quotes, coordinate inspections, and handle documentation and billing tasks.

You will schedule inspections, book service calls, maintain records, and ensure accurate invoicing while delivering responsive support and building positive relationships with customers and vendors.