Service Sales Representative

Reliance Fire Protection, Inc.; Capitol Heights (MD); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Reliance Fire Protection, Inc. in Capitol Heights, MD is seeking a Service Sales Representative to support our growing local team. The role blends deficiency quoting, inspection coordination, customer follow‑up, and billing support to help protect people and property.

You will schedule inspections, prepare quotes, manage documentation, and maintain strong customer and vendor relationships, with the chance to grow within the DU Family of Companies.

Qualifications

• High school diploma or GED.
• Strong written, verbal, telephone, and customer-service skills.
• Strong organizational, time-management, and interpersonal skills.
• Ability to evaluate problems, gather information, and reach sound conclusions.
• Ability to read and interpret business procedures and regulations.
• Moderate to advanced computer skills, including advanced proficiency with Microsoft Excel.
• Valid driver’s license.

Responsibilities

• Prepare deficiency quotes by reviewing inspection reports and gathering job details, purchase order numbers, tax‑exempt forms, insurance certificates, and certified payroll information.
• Coordinate monthly, quarterly, and annual inspections with customers and inspectors in accordance with customer contracts and applicable state and local codes.
• Assist with scheduling service work based on approved quotes and follow up with customers regarding quoted deficiencies.
• Collect inspection reports promptly and verify that the correct documentation is received before billing.
• Create and book inspection and service jobs in the company’s system.
• Scan, upload, and maintain invoices, purchase orders, contracts, and other customer documentation.
• Invoice completed work according to company procedures and assist with inspection‑department billing and collection follow‑up.
• Maintain professional customer and vendor relationships while providing responsive support to internal and external customers.
• Perform other duties as assigned by the manager.

Skills

Customer service

Communication skills

Organizational skills

Time management

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Salary: $50,000–$80,000 per year, based on experience and qualifications.

Help customers keep their fire protection systems inspection-ready and their facilities safe. Reliance Fire Protection is seeking a Service Sales Representative to support our growing Capitol Heights team. This role combines deficiency quoting, inspection and service coordination, customer follow‑up, and billing support. It’s an opportunity to put strong organizational and communication skills to work in an industry focused on protecting people and property.

Reliance Fire Protection, Inc., a subsidiary of Davis‑Ulmer, is a full‑service fire protection contractor providing design, installation, inspection, testing, and maintenance services. As part of the DU Family of Companies, a network spanning 35+ branches in 11 states, we combine responsive local service with the resources of a larger organization—all guided by our purpose: protecting what people value most.

Key Responsibilities

• Prepare deficiency quotes by reviewing inspection reports and gathering job details, purchase order numbers, tax‑exempt forms, insurance certificates, and certified payroll information.
• Coordinate monthly, quarterly, and annual inspections with customers and inspectors in accordance with customer contracts and applicable state and local codes.
• Assist with scheduling service work based on approved quotes and follow up with customers regarding quoted deficiencies.
• Collect inspection reports promptly and verify that the correct documentation is received before billing.
• Create and book inspection and service jobs in the company’s system.
• Scan, upload, and maintain invoices, purchase orders, contracts, and other customer documentation.
• Invoice completed work according to company procedures and assist with inspection‑department billing and collection follow‑up.
• Maintain professional customer and vendor relationships while providing responsive support to internal and external customers.
• Perform other duties as assigned by the manager.

Qualifications

• High school diploma or GED.
• Strong written, verbal, telephone, and customer‑service skills.
• Strong organizational, time‑management, and interpersonal skills.
• Ability to evaluate problems, gather information, and reach sound conclusions.
• Ability to read and interpret business procedures and regulations.
• Moderate to advanced computer skills, including advanced proficiency with Microsoft Excel.
• Valid driver’s license.

Preferred Qualifications

• Experience in an administrative setting or an equivalent combination of education and experience.
• Notary public commission.

Why Choose DU Family of Companies?

As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leaders’ abilities and ownership of their work, combined with our culture and values, creates what we call the Davis‑Ulmer difference.

• Competitive Compensation — We offer a competitive wage based on experience and qualifications.
• Comprehensive Benefits Package — Receive medical, dental, and vision insurance, a 401(k) with company match, and paid time off.
• Strength of the Family — Gain the stability and resources of a growing network of industry‑leading companies.
• Backed by APi Group — Benefit from the support and opportunity that come with being part of a global leader in safety services.
• Long‑Term Career Relationships — We are committed to developing our employees and supporting long‑term career growth.
• Values Match — Join a team committed to safety, integrity, and service.

Davis‑Ulmer Family of Companies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

DAVIS‑ULMER'S ENDURING PURPOSE: “To protect what people value most.”

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre‑employment drug screening and background check.