Service Sales Representative

Fire Protection; Maryland; On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Family of companies backing

APi Group backing

Career growth

Values aligned

Job summary

DU Family of Companies in Capitol Heights, MD is seeking a Service Sales Representative to support the service sales process, prepare deficiency quotes, coordinate inspections, and assist with billing and follow-up. The role requires strong organization, attention to detail, and excellent communication to manage multiple priorities.

The position provides opportunities to build relationships with customers and internal teams, with compensation based on experience and qualifications.

Qualifications

• Strong oral, written, telephone, and customer-service skills.
• Strong time-management, organizational, and interpersonal skills.
• Ability to support internal and external customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret general business procedures and regulations.
• Moderate to advanced computer skills.
• Advanced proficiency with Microsoft Excel.
• Valid driver’s license.

Responsibilities

• Obtain job information, including PO numbers, tax-exempt forms, and payroll details.
• Assist with scheduling inspections in accordance with contracts and codes.
• Coordinate inspection schedules with customers and inspectors.
• Assist with scheduling service work based on approved quotes.
• Collect inspection reports from inspectors timely.
• Verify reports are received before billing.
• Review reports for deficiencies and prepare quotes as needed.
• Scan and upload invoices, POs, contracts, and docs into the document system.
• Follow up with customers regarding quoted deficiencies.
• Create and book jobs for inspections and service calls.
• Invoice completed work in accordance with policies.
• Assist with customer invoicing and collections for inspections.
• Maintain positive relationships with customers and vendors.
• Provide responsive support to internal and external customers.
• Perform other duties as assigned by the manager.

Skills

Customer service

Communication

Time management

Organizational skills

Attention to detail

Education

High school diploma or GED

Notary public commission

Tools

Microsoft Excel

Job description

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DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 35+ branches in 11 states. Reliance Fire Protection, Inc., a subsidiary of Davis-Ulmer, is a full-service fire protection contractor offering complete design, installation, inspection, testing, and maintenance capabilities. The company delivers reliable fire protection solutions and responsive service to help customers maintain safe, compliant facilities. Living our motto, ‘we protect what you value most,’ Reliance Fire Protection offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Service Sales Representative to our Capitol Heights, MD team. This role supports the service sales process by preparing deficiency quotes and estimates, coordinating inspections and service work, maintaining documentation, and assisting with billing and customer follow-up. Success in this role requires organization, attention to detail, customer focus, strong communication, and the ability to coordinate multiple service and administrative priorities.

Key Responsibilities:

• Obtain job information, including purchase order numbers, tax-exempt forms, insurance certificates, deficiency details, and certified payroll information.
• Assist with scheduling monthly, quarterly, and annual inspections in accordance with customer contracts and applicable state and local codes.
• Coordinate inspection schedules with customers and company inspectors.
• Assist with scheduling service work based on approved customer quotes.
• Collect inspection reports from inspectors in a timely manner.
• Verify that the correct reports have been received for each job before billing.
• Review inspection reports for deficiencies and prepare quotes as necessary.
• Scan and upload invoices, purchase orders, contracts, and other customer documentation into the online document-storage system.
• Follow up with customers regarding quoted deficiencies.
• Create and book jobs for inspections and service calls within the company’s system.
• Invoice completed work in accordance with company policies and procedures.
• Assist with customer invoicing and collection follow-up for the inspection department.
• Maintain positive and professional customer and vendor relationships.
• Provide responsive support to internal and external customers.
• Perform other duties as assigned by the manager.

Qualifications:

• High school diploma or GED.
• Strong oral, written, telephone, and customer-service skills.
• Strong time-management, organizational, and interpersonal skills.
• Ability to support internal and external customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret general business procedures and regulations.
• Moderate to advanced computer skills.
• Advanced proficiency with Microsoft Excel.
• Valid driver’s license.

Preferred Qualifications:

• Experience in an administrative setting or an equivalent combination of education and experience.
• Notary public commission.

Physical Demands & Work Environment:

• Work primarily in an office environment with moderate noise levels.
• Remain seated for extended periods while completing computer and telephone work.
• Move throughout the office to copy, scan, fax, and file documents.
• Occasionally lift and carry light office supplies, files, or related materials.
• Use computers and telephones consistently throughout the workday.

The salary for this role is $40,000 to $80,000 per year, based on experience and qualifications.

As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies?

• Competitive Compensation - We offer a competitive wage based on your experience and qualifications.
• Comprehensive Benefits Package - Receive medical, dental, and vision insurance, a 401(k) with company match, and paid time off.
• Strength of the Family - As part of the DU Family of Companies, you gain the stability and resources of a growing network of industry-leading companies.
• Backed by APi Group - Benefit from the support and opportunity that come with being part of a global leader in safety services.
• Long-Term Career Relationships - We are committed to developing our employees and supporting long-term career growth.
• Values Match - Join a team that shares your commitment to safety, integrity, and service.

Davis-Ulmer Family of Companies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

DAVIS-ULMER'S ENDURING PURPOSE: “To protect what people value most.”

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

Equal Opportunity Employer, including disabled and veterans.