Fire & Life-Safety Dispatch Coordinator

Metro Fire + Security; Gilbert (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching

Job summary

Metro Fire + Security, serving Arizona since 1972, is seeking a FX Dispatcher to coordinate daily operations, schedule technicians, and manage non-emergency communications. The role requires multitasking in a fast-paced environment and strong communication skills in an in-office setting.

Ideal candidate has 1+ year of dispatching experience, works well under pressure, and can operate within our multi-line phone system and Profit Zoom platform. Family-owned with growth opportunities.

Qualifications

• Requires high school diploma or GED.
• 1+ year of dispatching experience.
• Strong communication and interpersonal skills.

Responsibilities

• Answer non-emergency calls and document information in company software.
• Coordinate with technicians and departments to resolve issues.
• Call customers to set up services and manage job logistics.
• Enter data and maintain logs of calls and activities.
• Build out customer contracts ensuring all services are included.
• Set up new customers in Profit Zoom.
• Verify service tickets and inspection reports are completed and uploaded.
• Direct technicians to job sites efficiently.
• Follow up with customers on service needs semi-annually and annually.
• Perform other related duties as assigned.

Skills

Dispatching

Customer service

Multitasking

Communication

Data entry

Microsoft Office

Scheduling

Problem solving

Education

High school diploma / GED

Tools

Profit Zoom

Building Reports

Compliance Engine

Paylocity

Microsoft Office

Job description

Metro Fire + Security, serving Arizona since 1972, is seeking a FX Dispatcher to coordinate daily operations, schedule technicians, and manage non-emergency communications. The role requires multitasking in a fast-paced environment and strong communication skills in an in-office setting.

Ideal candidate has 1+ year of dispatching experience, works well under pressure, and can operate within our multi-line phone system and Profit Zoom platform. Family-owned with growth opportunities.