Fire Extinguisher Coordinator

Metro Fire + Security; Gilbert (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching

Job summary

Metro Fire + Security, serving Arizona since 1972, is seeking a FX Dispatcher to coordinate daily operations, schedule technicians, and manage non-emergency communications. The role requires multitasking in a fast-paced environment and strong communication skills in an in-office setting.

Ideal candidate has 1+ year of dispatching experience, works well under pressure, and can operate within our multi-line phone system and Profit Zoom platform. Family-owned with growth opportunities.

Qualifications

• Requires high school diploma or GED.
• 1+ year of dispatching experience.
• Strong communication and interpersonal skills.

Responsibilities

• Answer non-emergency calls and document information in company software.
• Coordinate with technicians and departments to resolve issues.
• Call customers to set up services and manage job logistics.
• Enter data and maintain logs of calls and activities.
• Build out customer contracts ensuring all services are included.
• Set up new customers in Profit Zoom.
• Verify service tickets and inspection reports are completed and uploaded.
• Direct technicians to job sites efficiently.
• Follow up with customers on service needs semi-annually and annually.
• Perform other related duties as assigned.

Skills

Dispatching

Customer service

Multitasking

Communication

Data entry

Microsoft Office

Scheduling

Problem solving

Education

High school diploma / GED

Tools

Profit Zoom

Building Reports

Compliance Engine

Paylocity

Microsoft Office

Job description

Description

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among many services we offer.

Great company culture and room for growth.

The FX Coordinator serves as Metro Fire’s primary point of contact for non-emergency calls. This role is responsible for coordinating daily operations, including monitoring service routes, scheduling technicians, and managing incoming communications. The ideal candidate can effectively multitask in a fast-paced environment, demonstrate strong communication and organizational skills, possess solid interpersonal abilities, and can work independently with minimal oversight.

Responsibilities

• Answer non-emergency calls and document important information through company software
• Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments
• Call customers to set up services and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes or reports, distributing keys, etc.)
• Enter data into the company system and maintain logs, records of calls, activities, and other required information.
• Build out customer contracts and ensure all services required are included in the contract.
• Setting up new customers in software (Profit Zoom)
• Verify all dispatched service tickets and inspection reports are completed, then uploaded to system
• Operate and manage a multi-line telephone console system.
• Use phone and computer system to direct technicians to the appropriate job sites in an efficient manner.
• Follow-up with customers on services needing to be completed semi-annually and annually.
• Perform other related duties as assigned or required by the role.

Requirements

• High school diploma/ GED
• Authorized to work in the USA
• 1+ year prior, relevant work experience, specifically with dispatching
• Able to work Monday - Friday, between the hours of 6:00AM – 4:00PM – in office, depending on the needs of the department.
• Working knowledge of Microsoft Office Suite which includes Outlook, Word, Excel, Teams, etc.
• Able to multi-task and prioritize work according to urgency
• Able to work well under pressure
• High precision/detail-oriented
• Excellent communication and interpersonal skills
• Fast typing with experience in data entry
• Does not take shortcuts; works effectively and efficiently while performing all aspects of the required job.

Preferred

• Knowledge of fire systems and tools
• Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity
• Bilingual – ability to speak Spanish.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Paid Holidays
• 401(k) matching