Fire Extinguisher Coordinator

Metro Fire Equipment Inc.; Gilbert (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching

Job summary

Metro Fire Equipment Inc. is seeking a detail-oriented FX Coordinator to serve as the primary contact for non-emergency calls and to coordinate daily operations.

You will monitor service routes, schedule technicians, and manage communications with customers and internal teams. The ideal candidate has at least 1 year of dispatch experience, strong Microsoft Office skills, and excellent communication abilities.

Qualifications

• Minimum 1+ year experience in dispatch or coordinating activities.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and data-entry.
• Strong communication and interpersonal skills; ability to multitask under pressure.

Responsibilities

• Answer non-emergency calls and document details in company software.
• Coordinate with technicians and departments to schedule services.
• Set up services and manage logistics for jobs, including access and equipment.
• Enter data and maintain logs and records of calls and activities.
• Build out customer contracts ensuring required services are included.
• Set up new customers in Profit Zoom and verify dispatch tickets.
• Ensure completion and upload of inspection reports and tickets.
• Direct technicians to job sites and communicate follow-ups with customers.

Skills

Dispatch coordination

MS Office suite

Data entry accuracy

Phone etiquette & communication

Multitasking

Education

High school diploma/GED

Tools

Profit Zoom

Building Reports

Compliance Engine

Paylocity

Job description

Description

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among many services we offer.

Great company culture and room for growth.

The FX Coordinator serves as Metro Fire’s primary point of contact for non-emergency calls. This role is responsible for coordinating daily operations, including monitoring service routes, scheduling technicians, and managing incoming communications. The ideal candidate can effectively multitask in a fast-paced environment, demonstrate strong communication and organizational skills, possess solid interpersonal abilities, and can work independently with minimal oversight.

Responsibilities

• Answer non-emergency calls and document important information through company software
• Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments
• Call customers to set up services and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes or reports, distributing keys, etc.)
• Enter data into the company system and maintain logs, records of calls, activities, and other required information.
• Build out customer contracts and ensure all services required are included in the contract.
• Setting up new customers in software (Profit Zoom)
• Verify all dispatched service tickets and inspection reports are completed, then uploaded to system
• Operate and manage a multi-line telephone console system.
• Use phone and computer system to direct technicians to the appropriate job sites in an efficient manner.
• Follow-up with customers on services needing to be completed semi-annually and annually.
• Perform other related duties as assigned or required by the role.

Requirements

• High school diploma/ GED
• Authorized to work in the USA
• 1+ year prior, relevant work experience, specifically with dispatching
• Able to work Monday - Friday, between the hours of 6:00AM – 4:00PM – in office, depending on the needs of the department.
• Working knowledge of Microsoft Office Suite which includes Outlook, Word, Excel, Teams, etc.
• Able to multi-task and prioritize work according to urgency
• Able to work well under pressure
• High precision/detail-oriented
• Excellent communication and interpersonal skills
• Fast typing with experience in data entry
• Does not take shortcuts; works effectively and efficiently while performing all aspects of the required job.

Preferred

• Knowledge of fire systems and tools
• Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity
• Bilingual – ability to speak Spanish.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Paid Holidays
• 401(k) matching