Customer Service & Dispatch Specialist (Fire & Life Safety)

fortisfiresafety; Boynton Beach (FL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Paid vacation and sick time

Company Paid Holidays

Additional paid time off for life/bere

401(k) retirement plan with company-mp

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life Insurance

Career Advancement Opportunities

Zusammenfassung

LifeSafety Management is seeking a motivated Customer Service Representative / Service Dispatcher to join our team. This role coordinates daily service operations, schedules technicians, and maintains accurate service records to ensure excellent customer support.

The ideal candidate has 3+ years in customer service, dispatching, or similar admin support, with strong communication and multitasking abilities in a fast-paced environment. Fire/life-safety industry experience is preferred.

Qualifikationen

• High school diploma or GED required.
• 3+ years in customer service, dispatching, or similar admin role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and work under pressure.
• Strong problem-solving skills and sound judgment.
• Proficiency in Microsoft Office and ability to learn scheduling/dispatch software.
• Professional, customer-focused attitude and teamwork.
• Experience in fire protection or life safety is a plus.

Aufgaben

• Answer incoming customer calls and respond to service requests with professional, courteous support.
• Schedule, dispatch, and track service technicians and drivers for efficient service delivery.
• Create and maintain service work orders with accurate documentation and follow-up.
• Communicate service updates and job status to customers throughout the process.
• Maintain and renew fire alarm system certificates and update databases as required.
• Enter low-voltage repair reports into the Compliance Engine database.
• Develop knowledge of company services, products, procedures, and pricing to assist customers.
• Address customer complaints and service concerns professionally, coordinating with management when needed.
• Collaborate with technicians, management, and other departments to support daily operations and improve efficiency.
• Assist in improving customer service processes, dispatch procedures, and administrative workflows.

Kenntnisse

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Problem-solving

Microsoft Office

Dispatch software

Scheduling software

CRM software

Customer management software

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Dispatch software

Scheduling software

CRM software

Customer management software

Jobbeschreibung

LifeSafety Management is seeking a motivated Customer Service Representative / Service Dispatcher to join our team. This role coordinates daily service operations, schedules technicians, and maintains accurate service records to ensure excellent customer support.

The ideal candidate has 3+ years in customer service, dispatching, or similar admin support, with strong communication and multitasking abilities in a fast-paced environment. Fire/life-safety industry experience is preferred.