EMS Dispatch Center Lead

Priority Ondemand; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Priority Ondemand in Phoenix, AZ, seeks a Dispatch Supervisor to oversee all dispatching personnel within the communications center. The role includes directing units, ensuring CAD/phone/radio readiness, and maintaining security and protocol compliance to support high‑quality patient care.

The candidate will act as a leader, coordinating with field staff and management, and may perform duties across EMS communication tasks as required by company policies.

Qualifications

• Experience supervising dispatch staff and evaluating performance.
• Ability to coordinate multiple communications channels effectively.
• Knowledge of Emergency Medical Dispatch procedures and HIPAA rules.

Responsibilities

• Oversee dispatching personnel within the communications center.
• Ensure CAD, phone, and radio systems are ready for use at shift start.
• Maintain security of the dispatch center and company property.
• Direct and lead dispatch staff in handling deployments and calls.
• Communicate with field supervisors and management to ensure staffed units.

Skills

Leadership

Dispatch oversight

Communication

EMD certification

Education

EMD certification

Tools

CAD system

Radio communications

Phone systems

HIPAA compliance

Job description

Priority Ondemand in Phoenix, AZ, seeks a Dispatch Supervisor to oversee all dispatching personnel within the communications center. The role includes directing units, ensuring CAD/phone/radio readiness, and maintaining security and protocol compliance to support high‑quality patient care.

The candidate will act as a leader, coordinating with field staff and management, and may perform duties across EMS communication tasks as required by company policies.