Fire & Life Safety Dispatch Coordinator

Metro Fire and Security; Gilbert (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching

Job summary

Metro Fire + Security is seeking an FX Coordinator to be the primary contact for non-emergency calls and to coordinate daily operations such as service routes, scheduling technicians, and handling communications. This role requires strong multitasking and organizational skills in a fast-paced environment.

The ideal candidate will have 1+ year of dispatch experience, proficiency with Microsoft Office, and the ability to work Monday through Friday in the office.

Qualifications

• High school diploma or GED.
• Authorized to work in the USA.
• 1+ year dispatch experience preferred.
• In-office schedule: Mon-Fri, 6:00 AM–4:00 PM.

Responsibilities

• Answer non-emergency calls and document information in company software.
• Coordinate with technicians and departments to resolve issues.
• Call customers to set up services and manage job logistics.
• Enter data into the company system and maintain logs and records.
• Build out customer contracts and ensure services are included.
• Set up new customers in Profit Zoom.
• Verify dispatched tickets and inspection reports; upload to system.
• Operate and manage a multi-line telephone console.
• Direct technicians to job sites efficiently.
• Follow up with customers for semi-annual and annual services.
• Perform other duties as assigned.

Skills

MS Office

Communication

Multitasking

Data entry

Typing speed

Education

High school diploma / GED

Tools

Profit Zoom

Building Reports

Compliance Engine

Paylocity

Job description

Metro Fire + Security is seeking an FX Coordinator to be the primary contact for non-emergency calls and to coordinate daily operations such as service routes, scheduling technicians, and handling communications. This role requires strong multitasking and organizational skills in a fast-paced environment.

The ideal candidate will have 1+ year of dispatch experience, proficiency with Microsoft Office, and the ability to work Monday through Friday in the office.