Emergency Dispatch Specialist – Night Shifts & Growth

The Security Centre Limited; Phoenix (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Professional development assistance

Job summary

The Security Centre Limited is seeking a full-time dispatcher in Phoenix, AZ. You will receive and prioritize calls, gather accurate information, and dispatch police, fire, and supervisors as needed.

Responsibilities include monitoring incidents, coordinating communications, and maintaining thorough documentation. AZ Guard Card is required to perform this role; the position offers competitive pay and opportunities for advancement.

Qualifications

• Previous dispatcher experience preferred.
• Strong verbal and written communication skills.
• Ability to stay calm in high-pressure situations.
• Proficient with dispatch software and two-way radios.
• Experience in report writing and documentation.
• Knowledge of loss prevention strategies.

Responsibilities

• Receive and prioritize emergency and non-emergency calls.
• Gather and record accurate information from callers.
• Dispatch appropriate personnel or resources to incidents.
• Monitor and track status of ongoing incidents or requests.
• Coordinate communication between field units and customers.
• Provide clear instructions to callers and field units.
• Maintain records of all calls and actions taken.
• Follow established protocols for incident handling.

Skills

Clear communication

Calm under pressure

Problem solving

Conflict management

Documentation

Dispatch software

Two-way radio

Computer systems

Education

AZ Guard Card

Tools

Dispatch software

Two-way radio

Computer systems

Job description

The Security Centre Limited is seeking a full-time dispatcher in Phoenix, AZ. You will receive and prioritize calls, gather accurate information, and dispatch police, fire, and supervisors as needed.

Responsibilities include monitoring incidents, coordinating communications, and maintaining thorough documentation. AZ Guard Card is required to perform this role; the position offers competitive pay and opportunities for advancement.