Fire Dispatcher — 24/7 Communications Ops & Overtime

911 Emergency Communications; Boston (MA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in East Boston, MA seeks a Fire Dispatcher to receive and document reports of fires, rescues, alarms, and hazardous conditions. You will verify incident locations, alert stations, dispatch apparatus, and monitor status across radio channels.

A high school diploma is commonly required; some postings may request dispatch certification or EMT training. Candidates must be comfortable with computer systems, data entry, maps, and radio communication, and remain available

Qualifications

• High school diploma or equivalent is commonly required.
• Fire dispatch certification or EMT/incident-management coursework may be required for some assignments.
• Applicants should be comfortable with computer systems, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Data entry

Radio communication

Map-reading

Attention to detail

Education

High school diploma or equivalent

Fire dispatch training/certification

Tools

Dispatch software

Job description

911 Emergency Communications in East Boston, MA seeks a Fire Dispatcher to receive and document reports of fires, rescues, alarms, and hazardous conditions. You will verify incident locations, alert stations, dispatch apparatus, and monitor status across radio channels.

A high school diploma is commonly required; some postings may request dispatch certification or EMT training. Candidates must be comfortable with computer systems, data entry, maps, and radio communication, and remain available