Emergency Fire Dispatcher - 24/7 Response

911 Emergency Communications; Heath (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Retirement programs

Job summary

911 Emergency Communications in Heath, MA, is seeking Fire Dispatcher opportunities to coordinate responses to fires, rescues, and hazardous conditions. Dispatchers manage incident details, alert resources, and maintain radio communication with responding crews.

Ideal candidates organize information efficiently, follow established response plans, and stay compliant with directives from authorized personnel. The role may involve shift work and on-call coverage during major incidents.

Qualifications

• High school diploma or equivalency commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Ability to work with computer systems, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Organizational skills

Clear radio communication

Information handling

Education

High school diploma

Tools

Computer systems

Maps

Job description

911 Emergency Communications in Heath, MA, is seeking Fire Dispatcher opportunities to coordinate responses to fires, rescues, and hazardous conditions. Dispatchers manage incident details, alert resources, and maintain radio communication with responding crews.

Ideal candidates organize information efficiently, follow established response plans, and stay compliant with directives from authorized personnel. The role may involve shift work and on-call coverage during major incidents.