Fire Alarm & Life Safety Technician - Service Pro

Johnson Controls, Inc.; Arlington Heights (IL); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Job summary

Johnson Controls is hiring for a field service role focused on diagnosing and repairing fire alarm and related building systems at customer sites. You will handle troubleshooting, read blueprints, and provide high-level customer service, with on-call rotation and after-hours work as needed.

Strong experience in low voltage systems and NICET certification are highly valued. The position emphasizes safety, efficient problem solving, and the ability to upsell solutions to improve facility

Qualifications

• 5 - 10 years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• NICET III Level III certification – Strongly Preferred
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Ability to follow verbal and written instructions.

Responsibilities

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to manuals and bulletins to repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• On-call rotation and after-hours work as needed.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.

Skills

Fire/Life Safety

Low voltage

Reading blueprints

Customer service

Education

High School Diploma or equivalent

Job description

Johnson Controls is hiring for a field service role focused on diagnosing and repairing fire alarm and related building systems at customer sites. You will handle troubleshooting, read blueprints, and provide high-level customer service, with on-call rotation and after-hours work as needed.

Strong experience in low voltage systems and NICET certification are highly valued. The position emphasizes safety, efficient problem solving, and the ability to upsell solutions to improve facility