Fintech Technical Account Manager — Client Advocate

FIS; Jacksonville (FL); On-site; USD 126,000 - 214,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career development opportunities

Collaborative work environment

Opportunities to give back

Job summary

FIS is seeking a Technical Account Manager (TAM) to serve as a strategic technical advisor and client advocate across the portfolio of FIS products and services. The TAM collaborates with client teams to deliver proactive technical engagement and ensure seamless support.

The role requires deep knowledge of FIS tech ecosystem, strong relationship skills, and the ability to drive client success through cross-functional collaboration in a fast paced fintech environment.

Qualifications

• 5+ years in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise tech context
• Bachelor’s degree; preference for experience in financial technology services
• Experience communicating complex features and technical systems clearly
• Proven relationship management with technical and non-technical audiences
• Knowledge of financial and payments industry trends, challenges, and opportunities
• Growth mindset with ability to collaborate across functions to drive client results

Responsibilities

• Act as cross-product technical expert, offering a client-specific lens on FIS tech ecosystem
• Develop relationships with key technical client stakeholders
• Proactively identify technical issues and develop client-specific remediation plans with cross-functional stakeholders
• Provide world-class support by monitoring and assisting in issue resolution with standard FIS teams
• Assist in coordinated resolution of cross-departmental technical challenges to expand client utilization
• Collaborate with cross-functional teams to implement tailor-made solutions
• Monitor client technical health and identify areas for improvement

Skills

TAM experience

Client relationship

Technical communication

Cross-functional collaboration

Financial industry knowledge

Problem solving

Education

Bachelor's degree

Job description

FIS is seeking a Technical Account Manager (TAM) to serve as a strategic technical advisor and client advocate across the portfolio of FIS products and services. The TAM collaborates with client teams to deliver proactive technical engagement and ensure seamless support.

The role requires deep knowledge of FIS tech ecosystem, strong relationship skills, and the ability to drive client success through cross-functional collaboration in a fast paced fintech environment.