Senior TAM - Fintech Integrations & Product Enablement

Blockchain Academics; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Paxos is seeking a Technical Account Manager to own the day-to-day technical administration, integrations, and operational execution for strategic accounts in the United States. You will collaborate across customer teams to enable Paxos products, manage change and ensure reliable performance of brokerages, payments, and tokenization services.

You will lead API integrations, drive implementation success across multi-quarter engagements, and maintain strong stakeholder relationships while

Qualifications

• 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services.
• Track record of delivering complex technical implementations across multiple quarters with Enterprise Customers.
• Strong technical acumen with ability to lead API integrations.
• Experience managing complex stakeholder relationships.
• Excellent project management and communication skills.

Responsibilities

• Partner with customer technical and operational teams to implement Paxos products post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization/Dashboard.
• Prioritize and deliver daily technical/operational requests across a broad book; manage intake, routing to support, SLAs, and status updates to AMs and client counterparts.
• Own integration health and reliability: monitoring, error recovery, data quality checks, and environment hygiene from sandbox to production.
• Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows with runbooks and rollback plans.
• Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting.
• Codify and propagate learnings: publish patterns, FAQs, runbooks, and SLA/error reporting to avoid duplicating solutions.

Skills

Implementation Consulting/ TAM

Enterprise SaaS

API Integrations

Stakeholder Management

Project Management & Communication

Job description

Paxos is seeking a Technical Account Manager to own the day-to-day technical administration, integrations, and operational execution for strategic accounts in the United States. You will collaborate across customer teams to enable Paxos products, manage change and ensure reliable performance of brokerages, payments, and tokenization services.

You will lead API integrations, drive implementation success across multi-quarter engagements, and maintain strong stakeholder relationships while