Technical Account Manager

FIS Management Services LLC; Jacksonville (FL); On-site; USD 122,000 - 214,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Client Support team

Job summary

FIS in Jacksonville, FL is seeking a Technical Account Manager to act as a strategic technical advisor and client advocate across the FIS product portfolio. You will collaborate with client teams to deliver proactive technical engagement and drive successful outcomes.

The role requires strong communication, relationship management, and the ability to translate complex systems for both technical and non-technical audiences.

Qualifications

• 5+ years in TAM, production operations, solution engineering, sales engineering or integration consulting in enterprise tech.
• Bachelor’s degree; preference for financial technology services experience.
• Ability to communicate complex features and systems clearly to technical and non-technical audiences.

Responsibilities

• Act as cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem.
• Develop relationships with key technical client stakeholders.
• Proactively identify technical issues and develop remediation plans.
• Provide world-class support by monitoring and assisting in issue resolution with L2/SDM teams.
• Coordinate cross-departmental technical resolutions to expand client use of FIS solutions.
• Collaborate with development and other teams to implement tailor-made solutions.
• Monitor client technical health and identify areas for improvement.
• Maintain extensive knowledge of FIS product specs, functionalities, and interoperability.

Skills

Technical communication

Relationship management

Cross-functional collaboration

Customer-focused

Education

Bachelor’s degree

Tools

FIS products knowledge

Job description

Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement.

About the team

The Technical Account Manager (TAM) is a part of the Client Support organization and will act as clients’ cross-product technical expert. This includes developing a deep knowledge of the client, their product portfolio, and technical environment to enable the TAM and FIS broadly to address client’s technical issues quickly.

What you will be doing

• Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack
• Develop relationships with key technical client stakeholders
• Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
• Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM) including review and enhancement of root cause analysis prior to client delivery
• Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions
• Collaborate with cross-functional teams (e.g. development) to implement tailor‑made solutions
• Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
• Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients

What you will need

• 5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
• Bachelor’s degree; preference for relevant previous experience in financial technology services
• Experience effectively communicating complex features and technical systems in detail
• Proven record of relationship management skills with ability to communicate with technical and non-technical audiences (e.g., clear, concise and professional)
• Knowledge of financial and payments industry, including market trends, challenges, and opportunities
• Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results

What we offer you

A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always‑on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $121,800 - $207,060 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $125,850.00 - $213,950.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.