Strategic Technical Account Manager - Client Growth Roadmaps

FIT Solutions, LLC

Virginia

On-site

USD 90,000 - 130,000

Full time

4 days ago

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Benefits offered by this job

Health, Dental & Vision Insurance (up

401K retirement plan

Paid holidays

Paid time off

Paid sick leave

Professional training & development

Job summary

FIT Solutions, LLC is seeking a Technical Account Manager (TAM) to be the strategic technology advisor and primary business relationship owner for assigned clients. You will align client objectives with FIT Solutions' services, drive success, mitigate risk, and support long-term retention and growth across engineering, security, procurement, and sales teams.

You will lead technology business planning with clients and collaborate with engineering, cybersecurity, procurement, and sales teams to

Qualifications

3+ years in technical account management or related field.
Experience managing B2B client relationships and serving as a primary contact.
Experience conducting executive business reviews and roadmap discussions.
Collaborating with IT engineers and service delivery teams to address client needs.
Technical background or equivalent experience preferred.
Strong written and verbal communication with stakeholders at varying levels.

Responsibilities

Lead quarterly Technology Business Planning meetings reviewing initiatives and metrics.
Identify at-risk clients and escalate risks to retain business.
Build trusted client relationships by understanding business objectives and challenges.
Collaborate with engineering to align deliverables with client expectations.
Visit clients, conduct onboarding, and direct engineering priorities.
Procure quotes for hardware and software and present with procurement.
Participate in weekly operations meetings to track tasks and closures.
Partner with sales to attract new business.