FinTech Account Manager for Growth & Client Experience

TRS Recovery Services; Milwaukee (WI); On-site; USD 62,000 - 102,000; Full time

Benefits offered by this job

Wellness program

Paid holidays

Mental health support

Employee resource groups

Professional growth

401k match

Tuition assistance

Parental leave

Job summary

Fiserv is seeking an Account Manager to manage operational relationships for assigned clients and support delivery of products and services. You will work with clients, Relationship Managers and teams across Fiserv to resolve service delivery needs and drive growth, ensuring operational outcomes with clarity and accountability.

You will serve as the primary contact, monitor performance, address escalations, and translate client needs into actionable plans with clear owners and timelines.

Qualifications

• 4+ years in account management, client service or relationship support within banking, fintech or financial services.
• Experience managing client escalations, service delivery issues and resolution plans across internal teams.
• Experience using Microsoft Office applications to create client-ready updates, reports and documentation.
• Bachelor's Degree or higher in Finance, Business or related field, or equivalent mix of education/experience.

Responsibilities

• Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.
• Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements that strengthen the client experience.

Skills

Account management

Client service

Relationship management

Stakeholder communication

Project management

Education

Bachelor's Degree in Finance or Business

Tools

Microsoft Office

Excel

PowerPoint

Word

Outlook

Job description

Fiserv is seeking an Account Manager to manage operational relationships for assigned clients and support delivery of products and services. You will work with clients, Relationship Managers and teams across Fiserv to resolve service delivery needs and drive growth, ensuring operational outcomes with clarity and accountability.

You will serve as the primary contact, monitor performance, address escalations, and translate client needs into actionable plans with clear owners and timelines.