Strategic Technical Account Manager: Fintech Client Advocate

FIS Management Services LLC; Jacksonville (FL); On-site; USD 122,000 - 214,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Client Support team

Job summary

FIS in Jacksonville, FL is seeking a Technical Account Manager to act as a strategic technical advisor and client advocate across the FIS product portfolio. You will collaborate with client teams to deliver proactive technical engagement and drive successful outcomes.

The role requires strong communication, relationship management, and the ability to translate complex systems for both technical and non-technical audiences.

Qualifications

• 5+ years in TAM, production operations, solution engineering, sales engineering or integration consulting in enterprise tech.
• Bachelor’s degree; preference for financial technology services experience.
• Ability to communicate complex features and systems clearly to technical and non-technical audiences.

Responsibilities

• Act as cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem.
• Develop relationships with key technical client stakeholders.
• Proactively identify technical issues and develop remediation plans.
• Provide world-class support by monitoring and assisting in issue resolution with L2/SDM teams.
• Coordinate cross-departmental technical resolutions to expand client use of FIS solutions.
• Collaborate with development and other teams to implement tailor-made solutions.
• Monitor client technical health and identify areas for improvement.
• Maintain extensive knowledge of FIS product specs, functionalities, and interoperability.

Skills

Technical communication

Relationship management

Cross-functional collaboration

Customer-focused

Education

Bachelor’s degree

Tools

FIS products knowledge

Job description

FIS in Jacksonville, FL is seeking a Technical Account Manager to act as a strategic technical advisor and client advocate across the FIS product portfolio. You will collaborate with client teams to deliver proactive technical engagement and drive successful outcomes.

The role requires strong communication, relationship management, and the ability to translate complex systems for both technical and non-technical audiences.