Fintech Customer Success Pro — Payments & API Support

Cobre; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Cobre is Latin America’s leading instant b2b payments platform, enabling faster and safer money movements. We are seeking a Customer Success Specialist to support users and corporate clients, analyze data, and collaborate across teams to improve the customer experience.

Ideal candidates have SQL, API testing (Postman), and monitoring tool experience (New Relic, Snowflake) with fintech or payments exposure. Strong teamwork and cross-functional collaboration are essential.

Qualifications

• Experience in roles related to customer experience improvement and management.
• Basic programming knowledge.
• Experience in SQL for database management and manipulation.
• Experience with Postman for API testing.
• Familiarity with New Relic for application monitoring.
• Knowledge of Simetrik and Snowflake.
• preferably fintech/tech/payments experience.
• Excellent teamwork and cross-team collaboration abilities.

Responsibilities

• Collaborate with the Customer Experience team to identify and resolve issues affecting customers.
• Use tools and technologies to analyze data and enhance the customer experience.
• Support new features and improvements in our systems.
• Contribute to the continuous improvement of our processes and technological tools.
• Act as the single point of resolution for the assigned customer and liaise between KAM, the customer, operations, and technology.
• Conduct in-depth analysis of customer needs and preferences.
• Provide continuous follow-up and swift issue resolution.
• Document all interactions to personalize future communications.
• Understand and map out the companies' touchpoints.

Skills

SQL

Postman

New Relic

Simetrik

Snowflake

API testing

Data analysis

Team collaboration

Tools

Postman

New Relic

Snowflake

Job description

Cobre is Latin America’s leading instant b2b payments platform, enabling faster and safer money movements. We are seeking a Customer Success Specialist to support users and corporate clients, analyze data, and collaborate across teams to improve the customer experience.

Ideal candidates have SQL, API testing (Postman), and monitoring tool experience (New Relic, Snowflake) with fintech or payments exposure. Strong teamwork and cross-functional collaboration are essential.