Customer Success Specialist

Cobre; États-Unis; À distance; USD 55 000 - 90 000; Plein temps

Résumé du poste

Cobre is Latin America’s leading instant b2b payments platform, enabling faster and safer money movements. We are seeking a Customer Success Specialist to support users and corporate clients, analyze data, and collaborate across teams to improve the customer experience.

Ideal candidates have SQL, API testing (Postman), and monitoring tool experience (New Relic, Snowflake) with fintech or payments exposure. Strong teamwork and cross-functional collaboration are essential.

Qualifications

• Experience in roles related to customer experience improvement and management.
• Basic programming knowledge.
• Experience in SQL for database management and manipulation.
• Experience with Postman for API testing.
• Familiarity with New Relic for application monitoring.
• Knowledge of Simetrik and Snowflake.
• preferably fintech/tech/payments experience.
• Excellent teamwork and cross-team collaboration abilities.

Responsabilités

• Collaborate with the Customer Experience team to identify and resolve issues affecting customers.
• Use tools and technologies to analyze data and enhance the customer experience.
• Support new features and improvements in our systems.
• Contribute to the continuous improvement of our processes and technological tools.
• Act as the single point of resolution for the assigned customer and liaise between KAM, the customer, operations, and technology.
• Conduct in-depth analysis of customer needs and preferences.
• Provide continuous follow-up and swift issue resolution.
• Document all interactions to personalize future communications.
• Understand and map out the companies' touchpoints.

Connaissances

SQL

Postman

New Relic

Simetrik

Snowflake

API testing

Data analysis

Team collaboration

Outils

Postman

New Relic

Snowflake

Description du poste

Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.

We enable instant business payments—local or international, direct or via API—all from a single platform.

Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.

Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.

We are building the enterprise payments infrastructure of Latin America!

What we are looking for:

As a Customer Success Specialist, you will be responsible for providing support to users and/or corporate clients through the main customer service contact channels, delivering the requested information and offering assistance related to our products. You will also maintain constant communication with the leader to ensure proper alignment of objectives.

What would you be doing:

• Collaborate with the Customer Experience team to identify and resolve issues affecting customers.
• Use tools and technologies to analyze data and enhance the customer experience.
• Support new features and improvements in our systems.
• Contribute to the continuous improvement of our processes and technological tools.
• Act as the single point of resolution for the assigned customer and serve as an intermediary between the KAM, the customer, operations, and technology.
• Conduct in-depth analysis of customer needs and preferences.
• Provide continuous follow-up and swift issue resolution.
• Document all interactions to personalize future communications.
• Understand and map out the companies' touchpoints.

What do you need:

• Previous experience in roles related to customer experience improvement and management.
• Basic knowledge of programming.
• Experience in SQL for database management and manipulation.
• Experience with Postman for API testing.
• Familiarity with New Relic for application monitoring.
• Knowledge of Simetrik and Snowflake.
• Preferably with experience in fintech, technology companies, and/or payments.
• Excellent teamwork skills.
• Ability to collaborate effectively with different teams and areas within the company.