Hybrid Support Engineer — Payments Platform

Finix Payments; San Francisco (CA); Hybrid; USD 85,000 - 130,000; Full time

Job summary

Finix is seeking a passionate Support Engineer to join our San Francisco team. You will be the front line for customers, troubleshooting issues, documenting solutions, and guiding clients toward a robust payments stack. You will collaborate with Revenue, Product, and Engineering to deliver improvements.

You have a strong API background, experience with RESTful services, and a customer-first mindset. This role blends technical work with customer engagement and requires hybrid office presence in

Qualifications

• BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates).
• Experience with RESTful JSON APIs, Curl, SQL, scripting languages, debugging, log aggregators, and web technologies.
• Strong written and verbal communication; open, honest, direct in communications.
• Comfortable in a fast-paced environment with high daily customer volume; team-oriented and eager to learn.
• Strong foundation of APIs and ability to explain concepts simply.
• Experience with ticketing tools such as Hubspot.

Responsibilities

• Collaborate with Revenue, Product, and Engineering teams on projects, features, and tasks; manage the support ticket queue and answer tickets.
• Troubleshoot, debug, and document technical customer issues and solutions.
• Build strong relationships with Finix users and drive improvements by identifying gaps and enhancements.
• Act as a customer advocate in cross-functional product meetings.
• Engage in team learnings to deepen understanding of the payments ecosystem.

Skills

RESTful APIs

Curl

SQL

Scripting languages

Debugging

Log aggregators

Web technologies

API concepts

Hubspot

Education

BS/MS in Computer Science, Engineering, or similar experience

Tools

Hubspot

Job description

Finix is seeking a passionate Support Engineer to join our San Francisco team. You will be the front line for customers, troubleshooting issues, documenting solutions, and guiding clients toward a robust payments stack. You will collaborate with Revenue, Product, and Engineering to deliver improvements.

You have a strong API background, experience with RESTful services, and a customer-first mindset. This role blends technical work with customer engagement and requires hybrid office presence in