Customer Success Lead – Payments Platform Growth

Ansa; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading payments technology firm based in San Francisco is looking for a Customer Success Manager. You will ensure the success of our existing customers, owning new initiatives and driving insights from data. The ideal candidate has experience in product management or customer success, alongside strong communication and analytical skills. This role involves collaborating with cross-functional teams and advocating for customer needs within the organization.

Qualifications

• Experience in product management or customer success.
• Ability to drive customer growth and retention.
• Strong interpersonal skills to influence stakeholders.

Responsibilities

• Ensure the success of existing customers on the platform.
• Collaborate with cross-functional teams to drive insights.
• Advocate for customers across internal teams.

Skills

Customer relationship management

Analytical mindset

Creative problem solving

Excellent communication

Agile prioritization

Tools

Data analysis tools

Payment processing systems

Job description

A leading payments technology firm based in San Francisco is looking for a Customer Success Manager. You will ensure the success of our existing customers, owning new initiatives and driving insights from data. The ideal candidate has experience in product management or customer success, alongside strong communication and analytical skills. This role involves collaborating with cross-functional teams and advocating for customer needs within the organization.