FinTech Customer Experience Specialist (Hybrid)

Inested; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Bonus programs

AI tools access

Paid time off

Job summary

Robinhood is seeking a Customer Experience Associate to help users with complex financial topics across phone, email, and chat channels. This role emphasizes empathy, product knowledge, and turning interactions into learning opportunities for the company.

You will join a high-performing team with in-person onboarding and ongoing collaboration across Denver, CO, and Westlake, TX offices. The role requires adapting to a fast-paced environment and delivering excellent customer service.

Qualifications

• Experience in customer support environments.
• Ability to explain complex topics clearly.
• Excellent written and verbal communication skills.
• Willingness to work a shift in a 24/7 model.

Responsibilities

• Provide exceptional experiences for customers via phone, email, and chat.
• Identify improvement opportunities from feedback and trends.
• Develop financial services knowledge and product proficiency.
• Resolve inquiries with independent judgment in a fast-paced environment.

Skills

Customer support

Multichannel

Empathy

Communication

Education

Bachelor’s degree

Job description

Robinhood is seeking a Customer Experience Associate to help users with complex financial topics across phone, email, and chat channels. This role emphasizes empathy, product knowledge, and turning interactions into learning opportunities for the company.

You will join a high-performing team with in-person onboarding and ongoing collaboration across Denver, CO, and Westlake, TX offices. The role requires adapting to a fast-paced environment and delivering excellent customer service.