Money Experience Specialist — Banking & Cards

Robinhood; Denver City (TX); Hybrid; USD 29.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) matching

Equity ownership

Lifestyle wallet

Life & disability insurance

Zusammenfassung

Robinhood is seeking a Customer Experience Associate for Money products to serve as the front-line expert for cardholder inquiries and support processes. You will resolve complex inquiries with empathy, learn our banking and credit card services, and drive improvements based on customer feedback.

The role includes in-person onboarding at Denver, CO and Westlake, TX offices, with ongoing hybrid attendance requirements.

Qualifikationen

• 1+ years of customer service, financial services, or related experience.
• Basic understanding of financial products or strong willingness to learn.

Aufgaben

• Bring deep customer empathy to every cardholder interaction.
• Apply critical thinking as support processes evolve.
• Investigate details independently and escalate issues when needed.
• Learn and grow as banking and card services expand.
• Advocate for products and services based on customer feedback.

Kenntnisse

Customer service

Financial products

CRM platforms

Tools

Salesforce

Jobbeschreibung

Robinhood is seeking a Customer Experience Associate for Money products to serve as the front-line expert for cardholder inquiries and support processes. You will resolve complex inquiries with empathy, learn our banking and credit card services, and drive improvements based on customer feedback.

The role includes in-person onboarding at Denver, CO and Westlake, TX offices, with ongoing hybrid attendance requirements.