Finance CX Specialist — AI Tools & Growth

Robinhood; Denver, Westlake (CO, TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity opportunities

Paid time off

Job summary

Robinhood in Denver, CO is hiring a Customer Experience Associate to support users through phone, email, and chat. You will learn Robinhood’s products and financial concepts while delivering high-touch service and building empathy with customers.

The role requires in-person attendance during onboarding and ongoing at least 3 days a week, with shifting schedules across a 24/7 model. This is a fast-paced role in consumer finance.

Qualifications

• Bachelor's degree or prior experience in financial services is a plus.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, 24/7 shift.
• Experience in customer support is preferred.
• Able to explain complex topics with empathy.

Responsibilities

• Provide exceptional customer experience through phone, email, and chat channels.
• Identify and communicate ways to improve service based on real-time feedback.
• Develop deep knowledge of Robinhood’s products and financial concepts.
• Resolve inquiries using independent thought to find best solutions.

Skills

Customer support

Empathy

Written communication

Verbal communication

Independent thinking

Adaptability

Multitasking

Problem solving

Financial topics knowledge

Education

Bachelor's degree or financial services experience

Job description

Robinhood in Denver, CO is hiring a Customer Experience Associate to support users through phone, email, and chat. You will learn Robinhood’s products and financial concepts while delivering high-touch service and building empathy with customers.

The role requires in-person attendance during onboarding and ongoing at least 3 days a week, with shifting schedules across a 24/7 model. This is a fast-paced role in consumer finance.