Financial Services CX Specialist: High-Impact Support

Rainfall Ventures; Westlake (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

100% paid health insurance for you

Dependant coverage 90%

401(k) matching

Equity ownership

Bonus programs

Life & disability insurance

Mental health benefits

Flexible benefits wallet

Paid time off + holidays

Catered meals & events

Job summary

Robinhood is seeking a Customer Experience Associate to support users through complex financial topics across chat, email, and phone channels. You will be the company’s voice, delivering empathy and product knowledge to ensure customers feel understood and valued.

You’ll work in a high-paced environment, helping us learn from each interaction to improve the customer experience. On-site onboarding is 5 days per week, then at least 3 days/week in-person attendance.

Qualifications

• Experience supporting customers via chat, email, and phone channels.
• Ability to explain complex topics clearly.
• Comfortable with fast-paced, evolving landscape and coaching feedback.
• Willingness to learn and adapt to new tools and processes.

Responsibilities

• Provide exceptional customer experiences through phone, email, and chat channels.
• Identify and communicate ways to improve how we serve users based on feedback and trends.
• Develop financial services knowledge and product proficiency.
• Resolve inquiries by exercising independent thought to find best solutions.

Skills

Customer empathy

Written communication

Verbal communication

Multichannel support

Independent thinking

Education

Bachelor’s degree or financial services experience

Job description

Robinhood is seeking a Customer Experience Associate to support users through complex financial topics across chat, email, and phone channels. You will be the company’s voice, delivering empathy and product knowledge to ensure customers feel understood and valued.

You’ll work in a high-paced environment, helping us learn from each interaction to improve the customer experience. On-site onboarding is 5 days per week, then at least 3 days/week in-person attendance.